Collection and processing of personal information

You may visit our website without providing information about your personal data. Any personal data (delivery address, billing address, customer address, e-Mail address and phone number) is collected and stored only in our database. If you supplied the data voluntarily in context of an ordering process, opening a customer account or registering for our newsletter your supplied data will only be used to process and fulfill your order and will not be used otherwise without your approval. We store contract content of your order and send you your ordering information and our terms and conditions via e-mail. The terms and conditions can be read here at any time. If you subscribe to our newsletter your e-mail address will be used for our own marketing purposes until you withdraw from your agreement. A withdrawal from your agreement is possible at any time.

Passing on of personal data

All information necessary to deliver your order will be passed on the assigned delivery company. To complete your payment your payment information will be passed on to the respective financial institute. Passing on data to others for marketing purposes is explicitly excluded.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Right to obtain information

You have the right to obtain information free of charge about your stored personal data as well as correction, suspension or extinction if necessary. If you wish to do so please contact: mySN UK Ltd, Nimax House, 20 Ullswater Crescent, Ullswater Business Park, Coulsdon, Surrey, CR5 2HR, E-Mail:


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Unless you have adjusted your browser settings so that it will refuse cookies, our system will place cookies on your device as soon you visit any page on our website.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Session cookies Placed by mySN These cookies are created by our customer support system. These allow you to remain logged in whilst visiting various parts of the support site and allow live chat functionality.
CART, CATEGORY_INFO, COMPARE, CURRENCY, CUSTOMER, CUSTOMERAUTH, CUSTOMER_INFO, CUSTOMER_SEGMENT_IDS, EXTERNAL_NO_CACHE, FRONTEND, GUEST-VIEW, LAST_CATEGORY, LAST_PRODUCT, NEWMESSAGE, NO_CACHE, PERSISTENT_SHOPPING_CART, POLL, POLLN, RECENTLYCOMPARED, STF, STORE, USER_ALLOWED_SAVE_COOKIE, VIEWED_PRODUCT_IDS, WISHLIST, WISHLIST_CNT Various Placed by mySN Providing functionality for our online shop and ordering system. This includes features such as storing products in your shopping cart, most recent product you viewed, recently compared products, items in your wishlist.
_uit, _loc, _ssh, _sshs, _di, _dt, _uid, _psc Persistent cookie Third party - Placed by AddThis is used to give visitors the option to recommend mySN content in social networks such as Facebook and Twitter. These cookies collect anonymised data on how our content is shared. No personally identifiable information is logged or stored.
_atuvc Persistent cookie Third party - Placed by (part of AddThis) Created in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behavior for users
sess, uuid2 Persistent cookie Third party - placed by (part of AddThis) is run by AppNexus, a company that provides technology, data and analytics to help companies buy and sell online display advertising. We don’t use this technology for advertising on our website. This cookie is used by AddThis to help people share content that they find useful on our website. These cookies collect information on how this feature is used in an anonymous form.
ck, oo Persistent cookie Third party - placed by (part of AddThis) is a Social Targeting company part of AddThis. We do not use them for advertising on our website but AddThis uses them to monitor users sharing on our website.
acs, clid, ipinfo Persistent cookie Third party - placed by (part of AddThis) Media6 Degrees is an analytics company that is part of a network of sites for AddThis, cookies, and other technologies used to track visitors, what they do and what they click on, as you go from site to site, surfing the web.
_mpush Session cookie Third party - placed by (part of AddThis) XGraph is an analytics company, part of  AddThis, that is part of a network of sites, cookies, and other technologies used to track visitors, what they do and what they click on, as you go from site to site, surfing the Web. For more information on this cookie please visit
_xgcid, _xguid Persistent cookie Third party - placed by (part of AddThis) XGraph is an analytics company, part of  AddThis, that is part of a network of sites, cookies, and other technologies used to track visitors, what they do and what they click on, as you go from site to site, surfing the Web.For more information on this cookie please visit
PREF Session cookie Third party - placed by This cookie is used by YouTube to store user preferences when viewing pages containing video content.
VISITOR_INFO1_LIVE Persistent cookie Third party - placed by Unique identifiers given to each computer to allow tracking of YouTube video views. Data is only used in aggregate.
Persistent cookie Third party - placed by
These cookies are used by Google Analytics to analyise website traffic, trends. No user identifiable information is collected.

Our use is subject to Google’s current cookie policy, which you can find here:

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