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Knowledgebase : Technical Support
     
We have several laptops with 3G or 4G LTE module compatability: XMG: A305, A505, A705, P505, U505 Schenker: B513, M505, S405, W505 If you decide to go for a 3G/4G LTE module it will use up one of the laptop's m.2 (or in some models mSATA) hard...
Some customers have reported performance issues with their AMD Radeon HD 7970M graphics card using drivers installed with their Notebook, or the latest official AMD drivers. A BETA driver has been made available by which in some cases has shown to dram...
You won't be able to move any folders which have programs installed in them, the only way to free up this type of space is to uninstall the program and re-install it on the D drive. You can however re-direct your Documents, Downloads, Pictures etc fold...
**IMPORTANT UPDATE** - GPU UPGRADES ARE CURRENTLY UNAVAILABLE - **IMPORTANT UPDATE** You can change/upgrade the graphics card in our XMG U505, U705, and the Schenker W505 and W705. These laptops all have MXM graphics cards, so they are not integrate...
We do not test Linux distributions, however in most cases customers have reported little issues when installing and using themselves. NVIDIA Optimus support is not supported by NVIDIA drivers however the 'Bumblebee' project is providing code to enable fun...
HDD = Hard Disk Drive This is the so-called hard disk. It consists of one to three disks (platters). This data is stored in the form of the magnetization of individual cells. For reading this information, the reading head senses the magnetization of th...
Unfortunately sometimes the customers that order Kaspersky Antivirus from us receive a German version: Don't worry, just install the software, open the main window, and press Shift+F12 to change the language to English.
You can, after initial setup of your notebook or Windows Tablet, easily create your own recovery media. This medium already contains all the drivers and all programs and settings that you have installed at this time. With such a recovery media, you can...
Please read through these instructions fully before you start the update process. Understanding each step before you start will help you understand the procedure and to avoid potential issues. Current BIOS versions can be found in our download area. Plea...
CLEANING The frequency of cleaning depends greatly on the life and type of the notebook. Basically, it is recommended that you keep the notebook free of grease, dust and nicotine. EXTERNAL CLEANING Usually it is sufficient to wipe the notebook wit...
Batteries are hazardous waste and should not be disposed of with household waste. Most shops that sell batteries will now have dedicated battery collection bins. If you are in doubt, please feel free to send the battery to us and we will correctly ...
To do this you have to press F2 (repeadly and quickly!) on startup to access the BIOS, then once it has loaded, go to 'Boot', and change 'UEFI Boot' to disable. Once done, save the changes and reset.
Firstly, please ensure you keep all original packaging for your notebook. These are the best way to securely package your system since the foam has been specially moulded to take the exact shape. This allows a "crumple zone" inside the box to save any ...
Due to the nature of laptops and the way in which they are constructed, we do not support Over-Clocking and/or Over/Under-Volting. Any damage occurring to notebooks that have been shown to be under these stresses will not be covered under normal warran...
There are some good advantages in using IPS-style panels over TN: * Much wider viewing angles. * More vivid colours. There are a couple of downsides to IPS panels, the most obvious being light-bleed. The best description of this is here (From Amaz...
Please follow the exact instructions as detailed below: - in control panel, uninstall the creative driver, audio driver and hotkey driver - restart the laptop - go to the Program files folder and delete the "Creative" and "VIA" folders completely (you ...
Our high end laptops are designed to cope with a high amount of heat. The best way to keep temperatures within normal operating temperatures is to keep them clean. Dirt, dust and debris are the normal culprits with overheating systems and they can ofte...
Firstly, your webcam may have been disabled - please use the hotkey command Fn+F10 to enable the camera. If this hasn't worked, please go to our driver downloads page and download the drivers for your laptop. http://www.mysn.de/secure/userarea/do...
LAPTOP MODEL PANEL OPTION RESOLUTION GLARE/NON-GLARE PANEL MANUFACTURER PANEL MODEL COLOUR GAMUT NTSC % TYPE (RGB/RGBW) ASPECT RATIO RESPONSE TIME BRIGHTNESS CONTRAST RATIO WHITE COLOUR CHROMATICITY VIEWING ANG...
These are a few useful tools that can help diagnose your own laptop without having to send it back to base. These will occasionally be updated so it's always best to check that you are downloaded the latest version. * Memtest - http://www.memtest.o...
A HDD Caddy is a tool that adapts the bay where an optical drive (DVD or Blu-Ray drive) would go into an extra port for an additional storage drive (HDD or SSD). These are often included as the default choice for the optical drive bay as they are le...
Please see the below article for more information on high gamut panels and calibration. What is the difference between the standard non-glare screen and the 95% Gamut option? [1] Links: ------ [1] http://mysn.co.uk/support/index.php?/Knowledgebase/A...
NOTE: This Knowledgebase article was originaly written for a 15.6" 95% NTSC panel (which is no longer manufactured) - as such it contains information specific to this panel as detailed below. It will be updated to include information on the upcoming hi...
During the Quality Control phase of production, the LCD panel of every XMG and Schenker product is checked for pixel issues. This means that the chances of receiving a laptop with lit/dead or stuck pixels is extremely low. Once your laptop has been delive...
XMG U702 This is the only notebook in our assortment which relies on desktop processors (rather than mobile processors). While all other laptops in our range run on the Intel mobile platform (recognizable by the characteristic "M" in the processor name...
At Schenker Technologies We place value on clean and useful Windows installation. For this reason, we refrain from installing test versions or other unwanted programs (so-called "Bloatware"). The only exceptions are official Microsoft programs, such as: ....
All orders ship with a full copy of Microsoft Windows 10 on DVD and should be included with the product user manual & driver discs. You can also create your own install media (for either DVD or bootable USB drive) from the Microsoft website: https://ww...
If you order your Schenker Notebook with Windows operating system including pre-installation, you will be prompted on first boot according to your product key. This license key can be found on a small label on the bottom of the notebook. This sticker i...
Firstly what is the difference between integrated or discrete graphics processor (GPU)? An integrated GPU is soldered directly onto the motherboard. This is much better for thinner chassis as they take up less room, but it means that you can not upg...
For devices with multiple hard drives only one hard drive is often displayed. The reason for this is that the further drives are still to be initialized. This you can perform the following: In the Control Panel go to Administrative Tools, then en...
For devices with multiple hard drives sometimes only one hard disk is displayed. The reason for this is that the further drives need to be initialized. This can be carried out as follows: Click the Start button and enter Computer Management > storage...
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